Ohio Department of Aging
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Publisher: Office of the State Long-term Care Ombudsman
Published Date: July 2008
Introduction Letter to the General Assembly
From: Beverley L. Laubert, State Long-Term Care Ombudsman
I am pleased to submit this report of the Office of the State Long-Term Care Ombudsman. The report will provide you with a comprehensive picture of long-term care through the eyes of consumer advocates as we continue our work to improve the quality of care and quality of life for all long-term care consumers.
Ombudsman work representing the voice of consumers, major long-term care issues, and resulting policy recommendations is summarized at the beginning and is highlighted throughout the report. The report notes the increased ombudsman presence in home health care reflecting Ohio's priority to balance the long-term care system by increasing home and community-based services.
Throughout the year we have worked vigilantly with the help of volunteers, community and government partners, and others to improve outcomes for Ohio's citizens receiving long-term care services. As we continue to mature as a program and increase our efficiency, we greatly value our role as a voice for the consumers and families in the great State of Ohio.
I commend the work of the staff and volunteers who work tirelessly to protect the rights of consumers. As Ohio ages and we face growing economic challenges, the dedication and commitment of the certified staff and volunteers of the Office is essential to our success.
Please know that we will continue to rely on your leadership and support in the future. Thank you for contributing to the quality of life of Ohio's long-term care consumers.
Beverley L. Laubert State Long-Term Care Ombudsman
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Ohio Department of Aging