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February 2011

Residents' families rate Ohio nursing homes for customer satisfaction
Survey indicates families are happy with the care loved ones receive

Family members of Ohioans who live in nursing homes are generally satisfied with the care and services their loved ones receive there, according to the results of the 2010 Nursing Home Family Satisfaction Survey. The statewide average satisfaction score for facilities was 87.93 (out of a possible 100); 25 facilities scored 95.7 or better. The satisfaction ratings and other information about nursing homes in the state are available on the Ohio Long-term Care Consumer Guide.

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The family satisfaction survey was conducted between June and December 2010 by the Scripps Gerontology Center of Miami University in Oxford, Ohio, on behalf of the Ohio Department of Aging. Nearly 30,000 family members and 931 facilities participated. Of the 711 participating facilities with statistically significant results, 375 scored above the state average, earning them an additional "quality point" in a reimbursement formula used by the Ohio Department of Job and Family Services. Survey costs are supported by a fee charged to nursing homes by the state.

The survey asked family members their opinions on activities, administration, admission, choices, direct care and nursing, laundry, meals and dining, social services, therapy and general satisfaction. Researchers identified two key questions: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?" Sixteen facilities scored 100 on both questions:

  • Altercare of Mayfield Village, Cuyahoga County
  • Auglaize Acres, Wapakoneta, Auglaize County
  • Belmont Manor, St. Clairsville, Belmont County
  • Center Ridge Nursing Home, North Ridgeville, Lorain County
  • Crystal Care Center of Portsmouth, Scioto County
  • Fairview Hospital Skilled Nursing Center, Cleveland, Cuyahoga County
  • Glenmont, Hilliard, Franklin County
  • Meadowwood Care Center, Georgetown, Brown County
  • Morris Nursing Home, Bethel, Clermont County
  • Mount Notre Dame Health Center, Cincinnati, Hamilton County
  • Russell Nursing Home, Albany, Athens County
  • St. Augustine Manor, Cleveland, Cuyahoga County
  • Traditions at Stygler Road, Gahanna, Franklin County
  • Ursuline Center, Toledo, Lucas County
  • Vineyards at Concord, Clarksburg, Ross County
  • Woodland Country Manor, Inc., Somerville, Butler County

Top 25 Ohio Nursing Homes for Family Satisfaction

Facility Name City County Overall Score*
Center Ridge Nursing Home North Ridgeville Lorain 99.6
St. Augustine Manor Cleveland Cuyahoga 99.2
Rosary Care Center Sylvania Lucas 99.0
Mount Notre Dame Health Center Cincinnati Hamilton 98.6
Belmont Manor St. Clairsville Belmont 98.2
Chillicothe Nursing & Rehabilitation Center Chillicothe Ross 97.7
Saint Angela Center Pepper Pike Cuyahoga 97.6
Lakewood Senior Health Campus Lakewood Cuyahoga 97.4
House of Loreto Canton Stark 97.4
Woodland Country Manor, Inc. Somerville Butler 97.1
Traditions at Stygler Road Gahanna Franklin 97.1
Grace Brethren Village Englewood Montgomery 97.0
Little Sisters of the Poor Oregon Lucas 97.0
Morris Nursing Home Bethel Clermont 96.8
Ursuline Center Toledo Lucas 96.8
Wellington Place North Olmsted Cuyahoga 96.7
Sarah Jane Living Center Delphos Van Wert 96.6
Meadowwood Care Center Georgetown Brown 96.6
Mohun Health Care Center Columbus Franklin 96.6
Glenmont Hilliard Franklin 96.3
Bethany Nursing Home, Inc. Canton Stark 96.0
Archbishop Leibold Home Cincinnati Hamilton 95.8
Majora Lane Center For Rehabilitation & Nursing Care, Inc. Millersburg Holmes 95.8
Walnut Hills Nursing Home Walnut Creek Holmes 95.8
Lanfair Center for Rehabilitation Lancaster Fairfield 95.7

*Overall satisfaction score is the average score reported for all survey items.

The most recent family satisfaction data join the results of the resident satisfaction survey conducted last year. The department plans to repeat that survey of residents in 2011.

Making important choices about where a loved one receives care should start with information, and who better to provide that information than other families who have made similar decisions. The satisfaction ratings, along with other information about facilities available in the Long-term Care Consumer Guide, are valuable tools to help families and individuals access choice, remain independent and enjoy a high quality of life.

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