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FOR IMMEDIATE RELEASE
Dec. 22, 2008
COLUMBUS - Family members of nursing home residents are generally satisfied with the care their loved ones receive, according to the results of the 2008 Nursing Home Resident Satisfaction Survey, released today by the Ohio Department of Aging. The statewide average satisfaction score for facilities was 88.2, up from 86.6 on the same survey two years ago. Twenty-five facilities scored 94.9 or better.
The satisfaction ratings and other information about nursing homes in the state are available on the Ohio Long-term Care Consumer Guide at www.ltcohio.org. Ohio is one of only a handful of states that includes customer satisfaction data in the information it provides consumers online.
"The more tools that are available to consumers and their families as they make important decisions about care providers, the more likely they'll be to get the quality care they need and want," said Barbara E. Riley, director of the department. "When you are trying to pick the right facility for Mom, Dad or another loved one, certainly you would want to know what the family members of current residents think. This survey provides that insight."
The federal Centers for Medicare and Medicaid services last week unveiled a new system for ranking nursing homes on its Web site. The system has drawn criticism in part because it does not take resident and family satisfaction into account.
"Ratings are certainly an easy way to evaluate a nursing home, but consumers looking for the right care should look at much more than how many stars a facility gets to determine if it is right for them or their loved ones," added Beverley Laubert, the State Long-term Care Ombudsman, whose office oversaw the survey. "For the complete picture, you should compare ratings with the opinions of those who receive services, as well as with your own experiences during a personal visit to the home."
The survey asked family members their opinions on activities, administration, admission, choices, direct care and nursing, laundry, meals and dining, social services, therapy and general satisfaction. Researchers identified two key questions: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?" Sixteen facilities scored 100 on both questions.
The family satisfaction survey was conducted between June and December 2008 by the Scripps Gerontology Center of Miami University on behalf of the Ohio Department of Aging. More than 24,500 family members participated. Of the 630 participating facilities with statistically significant results, 333 scored above the state average, earning them an additional "quality point" in a reimbursement formula used by the Ohio Department of Job and Family Services. Survey costs are supported by a fee charged to nursing homes by the state.
The most recent family satisfaction data joins the results of the resident satisfaction survey conducted last year. In 2009, the Department of Aging will repeat that survey of residents.
The survey results come as the Department of Aging prepares to kick off "Visit A Nursing Home Week," Dec. 24-31, 2008. During this annual observance, the agency, Governor Ted Strickland and the Office of the State Long-term Care Ombudsman encourage Ohioans to include nursing home residents in their holiday celebrations.
| Facility Name | City | County | Overall Score* |
| Mount Notre Dame Health Center | Cincinnati | Hamilton | 99.6 |
| Clare Hall | Garfield Heights | Cuyahoga | 99.2 |
| Wellington Manor Nursing Home | Wellington | Lorain | 98.3 |
| Mifflin Care Center | Mansfield | Richland | 98.2 |
| Saint Angela Center | Pepper Pike | Cuyahoga | 98.0 |
| Little Sisters of the Poor/Sacred Heart Home | Oregon | Lucas | 97.9 |
| Belmont Manor | St. Clairsville | Belmont | 97.9 |
| Majora Lane Center for Rehabilitation and Nursing Care | Millersburg | Holmes | 97.0 |
| Regina Health Center | Richfield | Summit | 96.9 |
| Altercare of Mayfield Village, Inc. | Mayfield Village | Cuyahoga | 96.8 |
| Mohun Health Care Center | Columbus | Franklin | 96.8 |
| Holy Family Home | Parma | Cuyahoga | 96.6 |
| Glenmont | Hilliard | Franklin | 96.3 |
| Woodland Country Manor, Inc. | Somerville | Butler | 96.3 |
| House of Loreto | Canton | Stark | 96.1 |
| Center Ridge Nursing Home | North Ridgeville | Lorain | 95.6 |
| Canterbury Villa Of Alliance | Alliance | Stark | 95.5 |
| Highbanks Care Center | Worthington | Franklin | 95.5 |
| Wayne County Care Center | Wooster | Wayne | 95.4 |
| Altercare of Valley View Nursing Home, Inc. | Lancaster | Fairfield | 95.4 |
| Blossom Hill Care Center | Huntsburg | Geauga | 95.1 |
| Sarah Jane Living Center | Delphos | Allen | 95.0 |
| Holzer Senior Care Center | Bidwell | Gallia | 95.0 |
| Archbishop Leibold Home | Cincinnati | Hamilton | 94.9 |
| Wellington Place | North Olmsted | Cuyahoga | 94.9 |
*Overall satisfaction score is the average score reported for all survey items
The 16 facilities that scored 100 on both key survey questions ("Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?") are:
About the Long-term Care Ombudsman
The Office of the State Long-term Care Ombudsman advocates for consumers receiving home care, assisted living and nursing home care. They work to resolve complaints about services, help people select providers and provide information about benefits and consumer rights. Ombudsman staff and volunteers make regular visits to nursing homes. Call toll-free, 1-800-282-1206, to learn more or to volunteer.
About ODA
The Ohio Department of Aging provides leadership for the delivery of services and supports that improve and promote quality of life and personal choice for older Ohioans, adults with disabilities, their families and their caregivers. Working with 12 area agencies on aging and other community partners, the department offers home- and community-based Medicaid waiver programs such as PASSPORT, the long-term care ombudsman program, the Golden Buckeye Card and more. Visit www.aging.ohio.gov.
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