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Ohio Department of Aging Press Release

March 4, 2010

State Releases List of Top Nursing Homes and Assisted Living Facilities for Resident Satisfaction

Survey Results Can Help Consumers Make Informed Decisions

COLUMBUS - Ohio nursing home and residential care facility residents are generally satisfied with the care they receive, according to the results of the 2009 Long-term Care Resident Satisfaction Survey, released by the Ohio Department of Aging.

The average nursing home satisfaction score statewide was 85.85 (out of a possible 100). Of 955 participating nursing homes, 506 scored above the statewide average of 85.85, making them eligible for an additional "quality point" in a reimbursement formula used by the Ohio Department of Job and Family Services as a way to reward quality in nursing homes.

This was the second time the state has conducted a resident satisfaction survey of residential care facilities, better known as assisted living facilities. Ohio's survey is the only statewide consumer satisfaction survey in assisted living facilities conducted in the nation. Of 558 participating assisted living facilities, 317 scored above the statewide average of 92.07.

"There is nobody better qualified to rate the quality of care facilities than those who live there and receive services," said Barbara E. Riley, director of the Department of Aging. "Nursing homes and residential care facilities are an integral part of the long-term care system in Ohio and we are pleased that many continue to show a commitment to quality care and quality of life for their residents."

The survey was conducted between August, 2009 and January, 2010 by Vital Research, LLC. Staff from Vital Research, Scripps Gerontology Center of Miami University and the Blenkner Institute trained interviewers, who met face-to-face with a sample of residents at each facility to fill out the survey, which was developed by Scripps and the Blenkner Institute.

"We appreciate the time and input from the residents who participated in the survey," said Beverley Laubert, the State Long-term Care Ombudsman, whose office oversaw the survey. "We also appreciate the participation of the facilities and their staff who made such an effort possible. Working together - facilities, residents, families and advocates - we can achieve excellence."

Residents were asked to rate their satisfaction with the facility's environment, activities, administration, direct care/nursing assistants, laundry, meals and dining, social services, therapy, laundry and general satisfaction with the facility. Researchers identified two key questions for residents to consider: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?" Sixteen nursing homes and 26 assisted living facilities received a score of 100 on both questions.

The full survey results are available on the Ohio Long-term Care Consumer Guide Web site.

In 2010, family members of Ohio nursing facilities will be surveyed about their satisfaction with the facilities. Residents of nursing homes and assisted living facilities will be surveyed again in 2011.

Top 25 Ohio Nursing Homes for Resident Satisfaction 2009

Facility Name Overall Satisfaction Score* City County
Summa Barberton Hospital Transitional Care Services Unit98.21BarbertonSummit
Salem Community Hospital, Skilled Nursing Facility98.15SalemColumbiana
Saint Angela Center97.45Pepper PikeCuyahoga
Rest Haven Nursing Home96.86McdermottScioto
Sunset House96.84ToledoLucas
Southwest General Orthopedic Joint and Spine Skilled96.76Middleburg HeightsCuyahoga
Adams County Manor96.63West UnionAdams
Little Sisters of the Poor96.51OregonLucas
St. John West Shore Hosp. Skilled Nursing Unit96.42WestlakeCuyahoga
Belmont Manor96.36St. ClairsvilleBelmont
Holly Hill Nursing Home96.27NewburyGeauga
Avalon by Otterbein at Atrium96.19FranklinWarren
Mount Notre Dame Health Center95.95CincinnatiHamilton
Enniscourt Nursing Care95.74LakewoodCuyahoga
Main Street Care Center95.74Avon LakeLorain
Rosary Care Center95.74SylvaniaLucas
Otterbein North Shore95.64LakesideOttawa
Genoa Care Center95.34GenoaOttawa
Summit Transitional Care Unit95.28AkronSummit
Archbishop Leibold Home95.24CincinnatiHamilton
Kendal at Granville95.18GranvilleLicking
Ursuline Center95.01ToledoLucas
Blossom Hill Care Center94.84HuntsburgGeauga
St. Mary of the Woods94.63AvonLorain
Humility House94.62AustintownMahoning


Top 25 Residential Care Facilities for Resident Satisfaction 2009

Facility Name Overall Satisfaction Score* City County
Clark Memorial Home99.27SpringfieldClark
Holly Hill99.27NewburyGeauga
Princeton Place98.96HuntsburgGeauga
Sanctuary of Geneva Limited Partnership98.93GenevaAshtabula
Residence of Chardon98.82ChardonGeauga
Maple Crest of Mennonite Memorial Home98.67BlufftonAllen
Sacred Heart Home98.42OregonLucas
Browning Masonic Community, Inc.98.08WatervilleLucas
Briarcliff Manor98.07MiddlefieldGeauga
Crown Center at Laurel Lake98.04HudsonSummit
Windsorwood Place98.01CoshoctonCoshocton
The Laurels of Massillon97.81MassillonStark
Waterford at Richmond Heights97.78ClevelandCuyahoga
Kendal at Oberlin97.61OberlinLorain
Plum Creek Assisted Living Llc.97.59BrunswickMedina
The Greenbriar Nursing Center97.53EatonPreble
Golden Years Assisted Living97.46HamiltonButler
Arden Courts Westlake97.45WestlakeCuyahoga
Putnam Heritage97.36OttawaPutnam
Manor House Assisted Living97.31AntwerpPaulding
Carriage Court of Lancaster97.24LancasterFairfield
Meadows at Friendship Village97.19DublinFranklin
Orrvilla Maple Terrace97.11OrrvilleWayne
Burton's Ridge97.07LimaAllen
Crossroads at Beaver Creek, Inc.97.07East LiverpoolColumbiana

*Overall Satisfaction Score is the average score reported for all survey items.

About ODA

The Ohio Department of Aging provides leadership for the delivery of services and supports that improve and promote quality of life and personal choice for older Ohioans, adults with disabilities, their families and their caregivers. Working with 12 area agencies on aging and other community partners, the department offers home- and community-based Medicaid waiver programs such as PASSPORT, the long-term care ombudsman program, the Golden Buckeye Card and more. Visit www.aging.ohio.gov.