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FOR IMMEDIATE RELEASE
March 4, 2010
COLUMBUS - Ohio nursing home and residential care facility residents are generally satisfied with the care they receive, according to the results of the 2009 Long-term Care Resident Satisfaction Survey, released by the Ohio Department of Aging.
The average nursing home satisfaction score statewide was 85.85 (out of a possible 100). Of 955 participating nursing homes, 506 scored above the statewide average of 85.85, making them eligible for an additional "quality point" in a reimbursement formula used by the Ohio Department of Job and Family Services as a way to reward quality in nursing homes.
This was the second time the state has conducted a resident satisfaction survey of residential care facilities, better known as assisted living facilities. Ohio's survey is the only statewide consumer satisfaction survey in assisted living facilities conducted in the nation. Of 558 participating assisted living facilities, 317 scored above the statewide average of 92.07.
"There is nobody better qualified to rate the quality of care facilities than those who live there and receive services," said Barbara E. Riley, director of the Department of Aging. "Nursing homes and residential care facilities are an integral part of the long-term care system in Ohio and we are pleased that many continue to show a commitment to quality care and quality of life for their residents."
The survey was conducted between August, 2009 and January, 2010 by Vital Research, LLC. Staff from Vital Research, Scripps Gerontology Center of Miami University and the Blenkner Institute trained interviewers, who met face-to-face with a sample of residents at each facility to fill out the survey, which was developed by Scripps and the Blenkner Institute.
"We appreciate the time and input from the residents who participated in the survey," said Beverley Laubert, the State Long-term Care Ombudsman, whose office oversaw the survey. "We also appreciate the participation of the facilities and their staff who made such an effort possible. Working together - facilities, residents, families and advocates - we can achieve excellence."
Residents were asked to rate their satisfaction with the facility's environment, activities, administration, direct care/nursing assistants, laundry, meals and dining, social services, therapy, laundry and general satisfaction with the facility. Researchers identified two key questions for residents to consider: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?" Sixteen nursing homes and 26 assisted living facilities received a score of 100 on both questions.
The full survey results are available on the Ohio Long-term Care Consumer Guide Web site.
In 2010, family members of Ohio nursing facilities will be surveyed about their satisfaction with the facilities. Residents of nursing homes and assisted living facilities will be surveyed again in 2011.
Top 25 Ohio Nursing Homes for Resident Satisfaction 2009
|Facility Name||Overall Satisfaction Score*||City||County|
|Summa Barberton Hospital Transitional Care Services Unit||98.21||Barberton||Summit|
|Salem Community Hospital, Skilled Nursing Facility||98.15||Salem||Columbiana|
|Saint Angela Center||97.45||Pepper Pike||Cuyahoga|
|Rest Haven Nursing Home||96.86||Mcdermott||Scioto|
|Southwest General Orthopedic Joint and Spine Skilled||96.76||Middleburg Heights||Cuyahoga|
|Adams County Manor||96.63||West Union||Adams|
|Little Sisters of the Poor||96.51||Oregon||Lucas|
|St. John West Shore Hosp. Skilled Nursing Unit||96.42||Westlake||Cuyahoga|
|Belmont Manor||96.36||St. Clairsville||Belmont|
|Holly Hill Nursing Home||96.27||Newbury||Geauga|
|Avalon by Otterbein at Atrium||96.19||Franklin||Warren|
|Mount Notre Dame Health Center||95.95||Cincinnati||Hamilton|
|Enniscourt Nursing Care||95.74||Lakewood||Cuyahoga|
|Main Street Care Center||95.74||Avon Lake||Lorain|
|Rosary Care Center||95.74||Sylvania||Lucas|
|Otterbein North Shore||95.64||Lakeside||Ottawa|
|Genoa Care Center||95.34||Genoa||Ottawa|
|Summit Transitional Care Unit||95.28||Akron||Summit|
|Archbishop Leibold Home||95.24||Cincinnati||Hamilton|
|Kendal at Granville||95.18||Granville||Licking|
|Blossom Hill Care Center||94.84||Huntsburg||Geauga|
|St. Mary of the Woods||94.63||Avon||Lorain|
Top 25 Residential Care Facilities for Resident Satisfaction 2009
|Facility Name||Overall Satisfaction Score*||City||County|
|Clark Memorial Home||99.27||Springfield||Clark|
|Sanctuary of Geneva Limited Partnership||98.93||Geneva||Ashtabula|
|Residence of Chardon||98.82||Chardon||Geauga|
|Maple Crest of Mennonite Memorial Home||98.67||Bluffton||Allen|
|Sacred Heart Home||98.42||Oregon||Lucas|
|Browning Masonic Community, Inc.||98.08||Waterville||Lucas|
|Crown Center at Laurel Lake||98.04||Hudson||Summit|
|The Laurels of Massillon||97.81||Massillon||Stark|
|Waterford at Richmond Heights||97.78||Cleveland||Cuyahoga|
|Kendal at Oberlin||97.61||Oberlin||Lorain|
|Plum Creek Assisted Living Llc.||97.59||Brunswick||Medina|
|The Greenbriar Nursing Center||97.53||Eaton||Preble|
|Golden Years Assisted Living||97.46||Hamilton||Butler|
|Arden Courts Westlake||97.45||Westlake||Cuyahoga|
|Manor House Assisted Living||97.31||Antwerp||Paulding|
|Carriage Court of Lancaster||97.24||Lancaster||Fairfield|
|Meadows at Friendship Village||97.19||Dublin||Franklin|
|Orrvilla Maple Terrace||97.11||Orrville||Wayne|
|Crossroads at Beaver Creek, Inc.||97.07||East Liverpool||Columbiana|
*Overall Satisfaction Score is the average score reported for all survey items.
The Ohio Department of Aging provides leadership for the delivery of services and supports that improve and promote quality of life and personal choice for older Ohioans, adults with disabilities, their families and their caregivers. Working with 12 area agencies on aging and other community partners, the department offers home- and community-based Medicaid waiver programs such as PASSPORT, the long-term care ombudsman program, the Golden Buckeye Card and more. Visit www.aging.ohio.gov.
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