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Ohio Department of Aging Press Release

April 4, 2012

Ohio nursing home and assisted living facility residents report continued and increasing satisfaction with the quality of their care

Long-term Care Resident Satisfaction Survey Results now online

COLUMBUS - Ohio's nursing home residents gave their facilities an 87.1 overall satisfaction rating, and assisted living residents gave their providers an 92.3 score in the 2011 Long-term Care Resident Satisfaction Survey, conducted under the direction of the Ohio Department of Aging. The current results demonstrate a continuing upward trend for resident satisfaction in both types of care settings since the state began surveying. Full results are posted on the Long-term Care Consumer Guide website at www.ltcohio.org.

"Ohio has taken a national lead in advocating for, and helping long-term care facilities achieve real culture change and provide the high-quality, person-centered care their residents desire and deserve," said Bonnie Kantor-Burman, director of the department. "Staff, administrators, residents and their families are more interconnected than ever, and the caliber of care is improving as a result."

Residents rated their satisfaction with their facility's environment, activities, administration, direct care/nursing assistants, laundry, meals and dining, social services and therapy, as well as general satisfaction. Twenty-four nursing homes and 34 assisted living facilities received a score of 100 on key questions: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?"

Beginning this year, the amount of a nursing home's payment that is tied to achieving quality will increase from 1.7 percent of the Medicaid reimbursement rate to 9.7 percent. Satisfaction survey scores will be used to determine eligibility for three of the new measures: overall satisfaction; choice in rising and retiring times; and the ability of residents to personalize their rooms. Of 957 participating nursing homes, 256 would currently qualify for these three measures. Nursing facilities can learn about the new quality measures and obtain technical assistance through the state's new Long-term Care Quality Incentive website at ltcquality.ohio.gov.

"Working together as staff, administrators, residents, families and advocates, we can and will achieve excellence in long-term care for all Ohioans," added Beverley Laubert, the state's Long-term Care Ombudsman. "Consumers and their families are engaging more and more with their care providers, and the providers are responding. That is a win-win for all Ohioans."

This was the third time the state has conducted a resident satisfaction survey of residential care facilities, better known as assisted living facilities. Ohio's survey is the only statewide assisted living consumer satisfaction survey in the nation. Though results are not used in reimbursement formulas for residential care facilities, their availability on the Long-term Care Consumer Guide website helps the public make informed decisions in a tightly competitive market.

The survey was developed for the department by Scripps Gerontology Center of Miami University and the Margaret Blenkner Institute, and was conducted between July 2011 and January 2012 by Vital Research, LLC. Trained interviewers met face-to-face with a sample of residents at each facility to fill out the survey. In 2012, family members of Ohio nursing home residents will be surveyed about their satisfaction with the facilities. Residents of nursing homes and assisted living facilities will be surveyed again in 2013.

for Resident Satisfaction 2011

Facility NameCityCountyOverall Satisfaction Score*
Otterbein North ShoreLakesideOttawa98.65
Mother Margaret Hall Nursing HomeMount Saint JosephHamilton98.45
Salem Community Hospital - SNFSalemColumbiana98.02
Transitional Care UnitSaint MarysAuglaize97.58
Rosary Care CenterSylvaniaLucas97.39
Vancrest of ConvoyConvoyVan Wert96.74
Sarah Jane Living CenterDelphosVan Wert96.7
Hocking Valley Community Hospital - SNFLoganHocking96.64
Bowling Green ManorBowling GreenWood96.54
St. Rita's Transitional Care UnitLimaAllen96.52
Willows at BellevueBellevueSandusky96.3
Grace Brethren VillageEnglewoodMontgomery96.23
Parma Community Skilled Nursing FacilitySteubenvilleJefferson96.09
Otterbein Skilled Nursing and Rehabilitation MonclovaMonclovaLucas96.08
Swanton Valley Care And Rehabilitation CenterSwantonFulton96.08
Saint Angela CenterPepper PikeCuyahoga96.07
Berkeley Square Retirement CenterHamiltonButler95.9
The Lutheran HomeNapoleonHenry95.86
Otterbein Portage ValleyPembervilleWood95.81
Mount Pleasant Retirement VillageMonroeButler95.68
Genoa Care CenterGenoaOttawa95.62
Williams County Hillside Country LivingBryanWilliams95.6
Cherith Care Center at Willow BrookDelawareDelaware95.59
Mohun Health Care CenterColumbusFranklin95.58

* Overall satisfaction score is the average score reported for all survey items

for Resident Satisfaction 2011

Facility NameCityCountyOverall Satisfaction Score*
Grace Brethren VillageEnglewoodMontgomery100.0
Patriot Ridge CommunityFairbornGreene99.7
Browning Masonic Community, Inc.WatervilleLucas99.2
The Woodlands at Sunset HouseToledoLucas99.1
Roselawn ManorSpencervilleAllen98.9
Assisted Living Ministry Services, LLCEast LiverpoolColumbiana98.8
Briarwood VillageColdwaterMercer98.7
The Convalarium at Indian RunDublinFranklin98.7
Maple Crest Of Mennonite Memorial HomeBlufftonAllen98.7
Paisley Home for the AgedYoungstownMahoning98.6
Governor's PointeMentorLake98.5
Sumner On RidgewoodCopleySummit98.4
Otterbein North Shore Retirement Community LakesideMarbleheadOttawa98.3
The Gardens of PauldingPauldingPaulding98.2
Genoa Retirement VillageGenoaOttawa98.1
Quaker Heights Care CommunityWaynesvilleWarren98.1
Oakleaf VillageToledoLucas98.1
Chalet at the Vineyard on CatawbaPort ClintonOttawa98.1
Grand Court FindlayFindlayHancock98.1
Bradley Bay Health CenterBay VillageCuyahoga98.0
Dr. Roy A. Burkhart CenterColumbusFranklin97.9
Alpine Village Assisted LivingNapoleonHenry97.9
Manor House Assisted LivingAntwerpPaulding97.8
Elmwood Assisted Living at the Springs, the Inn BeautifulGreen SpringsSeneca97.8
Copeland Oaks Rest HomeSebringMahoning97.8

* Overall satisfaction score is the average score reported for all survey items

About ODA - The Ohio Department of Aging works to ensure that our elders are respected as vital members of society who continue to grow, thrive and contribute. We work with state agencies and community partners, including area agencies on aging, to help integrate aging needs into local plans and ensure that aging Ohioans have access to a wide array of high-quality services and supports that are person-centered in policy and practice. Our programs include the PASSPORT Medicaid waiver, caregiver support, the long-term care ombudsman program, the Golden Buckeye Card and more. Visit www.aging.ohio.gov.


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