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Ohio Department of Aging Press Release

Jan. 15, 2013

State releases results of latest nursing home family satisfaction survey

Revised survey, Long-term Care Consumer Guide help families choose quality care and help homes excel

COLUMBUS - The Ohio Department of Aging has released the results of the 2012 Nursing Home Family Satisfaction Survey. The survey, which was revised this year to increase participation and deliver better data, measures how satisfied family members of Ohioans who live in nursing homes are with the care and services their loved ones receive, and it is a valuable tool for individuals to help select a nursing home that best meets their needs. The statewide average satisfaction score for facilities was 85.6 (out of a possible 100); 25 facilities scored 93.76 or better.

Ohio Long-term Care Consumer GuideThe satisfaction ratings are available on the Ohio Long-term Care Consumer Guide at www.ltcohio.org. The Consumer Guide includes other information about nursing homes and residential care facilities, including inspection results, a list of available services, staffing levels, results of resident surveys and more.

"Selecting a nursing home that can provide the right care in the right ways for ourselves or a loved one is one of the most important choices we may have to make in our adult lives. This survey and Ohio's Long-term Care Consumer Guide are important tools for families who expect, and deserve, excellence," said Bonnie Kantor-Burman, director of the Ohio Department of Aging. "The survey and the guide emphasize our commitment to quality care. Consumers must be fully informed about their options if we are to expect that they will, in turn, demand excellence for themselves or their family members."

The family satisfaction survey was conducted between May and December 2012 by the Scripps Gerontology Center of Miami University in Oxford, Ohio, on behalf of the Ohio Department of Aging and under the direction of the Office of the State Long-term Care Ombudsman. More than 27,000 family members and 948 homes participated. Of the 721 participating homes with statistically significant results, 387 scored above the state average and 229 scored 88 or better, which earns them an additional "quality point" in a reimbursement formula used by the Office of Medical Assistance (Medicaid) to reward quality in nursing homes. Survey costs are supported by a fee charged to nursing homes by the state.

This year, the department revised the survey to better capture the needs and ideas of families. For this reason, Kantor-Burman cautioned against directly comparing the survey results with those from previous years. "This survey reflects our increased focus on person-centered care and caring and our new quality-based reimbursement formula. We expected that these changes may have an impact on the statewide average. We are especially pleased with the larger than usual response rate and are gratified by the number of families who are so involved with their loved ones' care."

"In addition to assisting families in choosing quality, person-centered nursing homes, this survey also is a tool to help long-term care administrators and staff improve the care and services they provide," added Beverley Laubert, the State of Ohio Long-term Care Ombudsman. "Staff, residents, families, advocates and state leaders continue to work together to ensure choice, respect and self-determination for all, regardless of where they call 'home.'"

The survey asked family members their opinions on activities, administration, admission, choices, direct care and nursing, laundry, meals and dining, social services, therapy and general satisfaction. Researchers identified two key questions that sum up the respondent's perception of the home: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?" Seven facilities scored 100 on both questions:

  • Edgewood Manor of Greenfield I, Greenfield, Highland County
  • Glenmont, Hilliard, Franklin County
  • Morrow Manor Nursing Center, Chesterville, Morrow County
  • Mount Notre Dame Health Center, Cincinnati, Hamilton County
  • Saint Angela Center, Pepper Pike, Cuyahoga County
  • Ursuline Center, Toledo, Lucas County
  • West View Manor Inc., Wooster, Wayne County

The most recent family satisfaction data complements the 2011 resident satisfaction survey results on the Consumer Guide site. The department will survey resident satisfaction again in 2013.

Top 25 Ohio Nursing Homes for Family Satisfaction

Facility NameCityCountyOverall Score*
Bradley Bay Health CenterBay VillageCuyahoga97.49
Saint Angela CenterPepper PikeCuyahoga97.23
Willow Brook Christian HomeColumbusFranklin95.93
Morrow Manor Nursing CenterChestervilleMorrow95.87
Little Sisters of the PoorOregonLucas95.63
Kendal at OberlinOberlinLorain95.51
Deupree CottagesCincinnatiHamilton95.41
Rest Haven Nursing HomeMcDermottScioto95.18
House of LoretoCantonStark94.98
Mount Notre Dame Health CenterCincinnatiHamilton94.93
Morris Nursing HomeBethelClermont94.88
Sarah Jane Living CenterDelphosVan Wert94.82
Alois Alzheimer CenterCincinnatiHamilton94.48
Cherith Care Center at Willow BrookDelawareDelaware94.47
Hampton Woods Nursing Center, Inc.PolandMahoning94.44
Apostolic Christian Home, Inc.RittmanWayne94.24
Mother Angeline McCrory ManorColumbusFranklin94.16
Ursuline CenterToledoLucas94.13
Worthington Christian VillageColumbusFranklin93.92
Putnam Acres Care CenterOttawaPutnam93.84
Twin Oaks Care CenterMansfieldRichland93.83
Bethany Nursing Home, Inc.CantonStark93.81
Kimes Nursing & Rehab CenterAthensAthens93.80
Mother Margaret Hall Nursing HomeMount Saint JosephHamilton93.76

*Overall satisfaction score is the average score reported for all survey items

About the Long-term Care Ombudsman - The Office of the State Long-term Care Ombudsman advocates for consumers receiving home care, assisted living and nursing home care. They work to resolve complaints about services, help people select providers and provide information about benefits and consumer rights. Ombudsman staff and volunteers make regular visits to nursing homes. Call toll-free, 1-800-282-1206, to learn more or to volunteer.

About ODA - The Ohio Department of Aging works to ensure that Ohio is on the leading edge of innovation and responsiveness to the growing and changing aging population. We work with state agencies, area agencies on aging and other local partners to help integrate aging needs into local plans and ensure that aging Ohioans have access to a wide array of high-quality services and supports that are person-centered in policy and practice. Our programs include the PASSPORT Medicaid waiver, the long-term care ombudsman program, the Golden Buckeye Card and more. Visit www.aging.ohio.gov.


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