Electronic Visit Verification

Electronic Visit Verification, or EVV,  is a requirement under the 21st Century Cures Act, a federal law passed in December of 2016. Under the 21st Century Cures Act, states must implement an electronic system to verify certain home and community based services were delivered in order to continue receiving federal financial support toward the costs of those services.

Learn more from the Ohio Department of Medicaid.

Please email EVV@medicaid.ohio.gov with questions regarding the EVV implementation. If you are a provider and need help, please call the EVV provider hotline at 1-855-805-3505.


EVV Training Registration

The  Ohio Department of Medicaid has announced the training registration for EVV.  Classes begin in May 2019. More information and registration...

Sign up for EVV instructor led classroom or webinar trainings (have your Medicaid Provider Number - not PIMS number - ready).


EVV Required Use Date is Aug. 5, 2019

  • Providers are required to participate in training to access the EVV system.
  • Providers completing training may begin to use the EVV system before the required use date.

Access the Sandata EVV system at evv.sandata.com.


Training runs from May 6, 2019 through Aug. 4, 2019

  • If attending a live classroom training session, please arrive ON TIME
  • Attendees arriving later than 8:15 A.M. (agency class) or 9:15 A.M. (non-agency class) will be asked to leave and reschedule their training.
  • Attendees who leave early will not receive their credentials and will be asked to reschedule their training.
  • Attendees may not bring guests into the live classroom training sessions.

EVV Questions:

  • If you have technical questions, need help with a device, or need help with the EVV portal, please contact the EVV Provider Hotline at 855-805-3505 or email EVVProviderHelpDesk@etraconline.net
  • If you have general EVV questions or would like to report a problem, please email the EVV Unit Team at EVV@medicaid.ohio.gov or leave a message in the voicemail box at (614) 705-1082.

General provider billing questions:

  • ODA certified providers with questions related to EVV and PASSPORT policy questions may email Provider_Inquiry@age.ohio.gov.
  • If you have questions about billing for services or service questions not related to the use of EVV, please email your local PASSPORT Administrative Agency.